What should I do if I suspect a gaming addiction?

Start by honestly assessing yourself — use the checklist on this page. Then contact us via 99baje live chat or email us at support@99baje.cam. We will help with self-exclusion or closing your account. We also recommend reaching out to a professional mental health counsellor in Bangladesh.

🛡️ Safe and Responsible Platform

99baje Responsible Gaming — Your Safety Is Our Priority

Play for fun, not out of addiction. 99baje ensures a safe environment, deposit limits, self-exclusion, and 24/7 Bengali-language support for you.

The Core Principles of Responsible Gaming

99baje believes that online betting and casino games are purely a form of entertainment — not a livelihood or source of income. Responsible gaming means enjoying yourself within your means and knowing when to stop.

Our platform provides a range of effective tools and guidelines for responsible gaming. You can set your own deposit limits, pause your account for a set period, or choose full self-exclusion — all from your account. Our 24/7 live chat support team is always ready to help in Bengali.

Remember: responsible gaming is not a sign of weakness — it is the mark of a mature and smart player.

Important Age Restriction

21+

This platform is for users aged 21 and above only. Registration and participation by anyone under 18 or 21 is strictly prohibited.

We are committed to protecting minors. If you suspect a minor is using your account, notify our support team immediately.

24/7

Bengali Support

৳300

Minimum Deposit

21+

Age Restriction

5-30

Minute Withdrawals

Our Protection Tools

The responsible gaming tools available on 99baje can be activated from your account at any time.

Deposit Limit

Decide in advance how much you will deposit per day, per week, or per month. Once set, it activates automatically and protects you from overspending.

Automatic Protection

Time-Out Feature

If you want to take a short break, set a time-out — from 24 hours up to 30 days. During this period your account will be temporarily deactivated.

24 Hours – 30 Days

Self-Exclusion

If you feel you are losing control over your gaming, choose self-exclusion. It provides long-term account closure and cannot be easily reversed.

Long-Term Solution

Betting History Review

View your full betting and transaction history at any time. Analyse your gaming patterns to make informed decisions.

Full Transparency

Account Security

Keep your account secure with a strong password and SSL encryption. If you notice anything unusual with your account access, contact support right away.

SSL Encryption

Awareness and Education

Get accurate information about the signs of gambling addiction, the risks involved, and how to seek help. Responsible gaming means making decisions with the right knowledge.

Informed Player

Warning Signs of Gambling Addiction

Many people do not realise when recreational gaming is becoming a problem. Be alert if you or someone close to you shows the signs listed below.

If three or more of the signs below apply to you, contact 99baje support without delay or seek professional help.

Constantly thinking about betting or gaming and being unable to get it off your mind

A strong urge to bet more to win back lost money (chasing losses)

Hiding the amount you play from family or friends, or lying about it

Trying to stop playing but being unable to do so

Borrowing money, breaking into savings, or not paying bills in order to bet

Feeling restless, irritable, or anxious when unable to play

Prioritising gaming over work, studies, or relationships

How to Use the Protection Tools

Set a Deposit Limit

Go to the "Deposit Limit" option in your account settings and set a daily, weekly, or monthly cap. For example: ৳500 per day or ৳2,000 per week. Reducing a limit takes effect immediately; increasing one requires a 7-day waiting period.

Session Time Reminder

Keep the session reminder on to track how long you have been playing. Once the set time has passed, a notification will appear on screen to encourage you to take a break.

Loss Limit

Decide in advance how much you are willing to lose in a given period before stopping play. This will keep you from placing extra bets on impulse.

Take a Time-Out

You can take a break for any period from 24 hours up to 30 days. During a time-out you will not be able to log in or place bets. Your account reactivates automatically when the break ends.

Permanent Self-Exclusion

If you feel you need a long-term break, choose self-exclusion. Let the support team know — they will deactivate your account for a set period or permanently and will not send you any promotional messages.

Download Betting History

Download your transaction and betting records for any period. Reviewing your gaming history makes it clear where you are spending the most time or money.

Top Tips for Responsible Gaming

Set a Budget

Decide how much you are willing to spend before you start playing. If that amount is gone, stop — never go beyond your budget.

Set a Time Limit

Decide in advance how long you will play. Set an alarm or reminder so you keep track of the time.

Do Not Play Under Stress

Stay away from betting when you are angry, sad, lonely, or under stress. Decisions made in that state are often harmful.

Do Not Play Under the Influence

Drugs or alcohol impair your judgement. Betting in that state increases the likelihood of taking excessive risks.

Keep in Mind

Never bet more in an attempt to win back money you have lost.
There is no guarantee of winning — the outcome of every game is completely random.
Maintain a balance between spending time with family and friends, your hobbies, and other forms of entertainment.
Always keep your login details away from minors.

Support and Contact

If gaming becomes a problem, do not face it alone. The 99baje support team is always here for you.

Live Chat Support

Contact us via live chat in Bengali, 24 hours a day, 7 days a week. We are here to help with any responsible gaming matter.

Use live chat for the fastest support.

Email Support

You can also send requests for self-exclusion, account closure, or other responsible gaming matters by email.

[email protected]

Emergency Support

If you feel that gambling addiction is affecting your life, seek professional help. In Bangladesh, contact your nearest hospital or counsellor for mental health services.

Frequently Asked Questions

Responsible gaming means playing for entertainment while keeping your financial situation and mental wellbeing in mind. It includes setting a budget, limiting your time, and seeking help when needed. 99baje offers various tools and support for responsible gaming.

Yes. You can set your own daily, weekly, or monthly deposit limit at any time from the settings section of your 99baje account. Reducing a limit takes effect immediately. Contact our live chat if you need any help.

Self-exclusion is a powerful tool that deactivates your account for a set period or permanently. During this time you will not be able to log in or place bets, and you will not receive any promotional messages. To request self-exclusion, contact our support team by email or live chat.

No. Only individuals aged 21 or older may create an account and play on 99baje. Age is verified at registration. If you know that a minor is using your account or anyone else's, notify our support team immediately.

Yes. Once the time-out period ends, your account will be reactivated automatically. However, reactivating a self-exclusion requires following a specific process and may take additional time, as it is a serious decision.

Start by honestly assessing yourself — use the checklist on this page. Then contact us via 99baje live chat or email us at [email protected]. We will help with self-exclusion or closing your account. We also recommend reaching out to a professional mental health counsellor in Bangladesh.

Play Safely, Enjoy Yourself

Ready to play responsibly? Enjoy cricket, slots, and live casino on 99baje — in a safe environment, on your own terms.